More and more businesses are offering opportunities for employees to learn what they need and want to know through individualized platforms. Offerings set in traditional classrooms are becoming less available for business learners. However, learners in a business environment are able to go on-line to learn pretty much what they want and when they want it. This tends to provide the knowledge the business needs them to have in a timely manner.
While it is good to learn at your own pace, I think that there has to be more interaction with other learners during the learning process. Yes, most on-line learning platforms have interaction among the learners to complete assignments or review the work of others as part of the program. But, learners in classroom settings have the opportunity to socialize and get to know the other students while remote learners don’t generally have this opportunity.
I think this is an important component of learning and we might want to consider how we can incorporate this aspect of the traditional learning environment into non-traditional learning environments. I say this because learning about others participating in a learning event provides people with information in addition to what is included in the curriculum. People might learn about the roles others are preparing for, the backgrounds others bring to the learning event, or information about other learning events people plan to take after completing the event they are currently attending. Of course there is much more of value that people learn from others when they are in classroom events that we should consider how we could incorporate these ancillary learning experiences into on-line or other non-classroom learning experiences.
While most individualized courses and other offerings do provide for learner-to-learner interactions, they vary in their degree and effectiveness compared to the interaction available in traditional classroom settings. What happens when people who have done most of their learning in an individualized setting need to apply what they know working with others to achieve business or other goals? How do these learners work to agree on processes? Do people who haven’t worked in teams during their educational experiences need training in teamwork?
Do we need to develop learning experiences for these skills? I think yes. I also think it might be a good idea to provide these experiences in workshops as people move into job roles. I know that there are companies that put new hires directly into training programs so that they learn about the company offerings and other key factors that they will need to perform their job roles. I don’t know that any of these companies have soft skill training in their programs but I think it is becoming more important to offer this type of training to new hires.
In thinking about what might be needed to round out what might be missing in on-line learning programs that are provided by traditional classroom settings, here are some questions that come to mind. I know that there are many more questions that can be added to this list.
• What do learners need that may have been missing from their remote learning experiences?
• What types of activities will provide them with the experiences that they need?
• What is the best way to provide these missing elements?
• How can practice be provided?
• Do we need to provide these experiences in the context of job roles? (for example, marketing vs. technical vs. sales vs. back room functions vs. customer facing roles)
• Should people who work together be trained together or should learners receive this training as they enter the company regardless of the roles they will perform?
Another factor to be considered is that people from all over the world will wind up working with each other. Whether their desks are side-by-side or perhaps they are in different countries, people will very often be working together. They will likely come in with different learning experiences, as well as different life experiences. These different backgrounds will need to be factored into how people are integrated into the company and their roles.
I think we need to address all of the changes in how workers are prepared for entering new roles going forward. We already know that younger workers, taken as a whole, have some different expectations and goals then the populations that have come before them. I believe that needs and wants of the new populations are best taken into consideration along with business goals and strategies.